Alumni FAQ

See answers to frequently-asked questions below. Can’t find the information that you need? Contact the Alumni Office.

I am an Alum, how do I re-access my student email account?
Please read the Alumni Email Account Policy.

Alumni Email Account Policy

Students who graduate from the College, and are not continuing on in a new program, are moved to an Alumni account approximately 60 days after graduating.

Key Details:

  • Transition Notice: Students will receive an email notification approximately six months before their accounts are transitioned to Alumni status. A final reminder will be sent one month before the transition.
  • Email Data: Emails from student accounts will not be transferred to Alumni email accounts. Similarly, email data from the College’s former system, FirstClass, is not available and cannot be recovered.
  • Access Limitations: Alumni accounts do not include access to SharePoint, OneDrive, or Microsoft Office (O365) software downloads. Students are encouraged to back up any important information prior to their transition.

This transition will not impact access to myAIC, transcript requests, or student billing.

Inactivity Policy:

After 13 months of inactivity, all AIC system access and email licenses will be deactivated.

Important Timeline:

  • This change applies to December 2021 graduates and beyond.
  • Messaging regarding the policy will be sent by February 2023 and will continue annually moving forward.

How can I obtain a transcript, certification, or letter?

The Registrar’s Office provides a variety of electronic and physical documents to current and former students and alumni that certify credentials and verify your time at AIC. More information can be found here.

How can I obtain receipts or other information about My Student Billing?

To request receipts for past payments, please contact the Office of Student Accounts. They can assist with providing records of your payment history. You can reach them at studentaccounts@aic.edu or by phone at 413.205.3254.

How do I submit a class note or story for the Lucent Magazine?

Have you recently gotten married, started a new job, or have other major news to share? Submit your updates through our Alumni News & Updates online form to be featured in the Class Notes section of the Alumni e-Newsletter and Lucent magazine. If you’d like to share an impressive story—your own or a friend’s—that could inspire a longer article, please email us at alumni@aic.edu.

Does AIC offer any alumni benefits?

Absolutely! Visit the Alumni Benefits page here to explore the exclusive perks and opportunities available to AIC alumni.

Who do I contact for questions about the recording of my gifts?

Please contact the Institutional Advancement Office. You may send an email to alumni@aic.edu or call 413.205.3520.

If you can’t find what you’re looking for, don’t worry—you can submit your inquiry directly through the Alumni Contact Form. Our team is here to assist you!

Submit a Request

If you can’t find what you’re looking for, don’t worry—you can submit your inquiry directly through the Alumni Contact Form. Our team is here to assist you!

Submit a Request

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