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In an effort to meet its compliance obligations, specifically pertaining to online student complaints, American International College has provided the following legal notices. Please select a notice from the table below.
For more information regarding these notices, please contact AIC’s Office of Human Resources at 413.205.3246.
This page was last updated on December 22, 2021.
Student Complaint Process – Online Education
American International College strives to ensure that each student’s experience in distance education courses at the College is of the highest quality. Should it be necessary, the College encourages students and prospective students to complete the linked form to file a grievance about online learning. Your request will be forwarded to the Chief Academic Officer and the appropriate school Dean who will work with you to find a resolution.
What to do if AIC cannot resolve your complaint
If you are a resident of an NC-SARA participant state, you may be entitled to additional complaint resolution services. Grading and student conduct violations are governed entirely by AIC’s institutional policy and the laws of Massachusetts. NC-SARA does not provide any additional support for these concerns. For all other types of student complaints and concerns, the student may appeal to the Massachusetts Department of Higher Education’s NC-SARA Portal Entity and/or NC-SARA within two years of the incident if they have exhausted all other avenues for corrective actions.
To file an appeal with Massachusetts NC-SARA Portal Entity, please visit: https://www.mass.edu/foradmin/sara/complaints.asp
For Online Students Located in SARA Member States and Territories
After you have exhausted the complaint procedures made available by American International College at file a grievance about online learning, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.
Additional information from the DHE’s SARA complaint website is below:
The SARA complaint process is as follows:
More information about DHE’s complaint processes can be found here.
For Online Students in Non-SARA Member States and Territories
After you have exhausted the complaint procedures made available by American International College at file a grievance about online learning, if your complaint has not been resolved, you may file a complaint with the Massachusetts Attorney General’s Office (AGO) by using the consumer complaint form. The AGO consumer complaint form should be used by students who are located in non-SARA member states or territories (e.g., California, Guam, etc.).
American International College (the “College”) is committed to providing equal employment opportunities and equal educational opportunities. AIC is dedicated to maintaining an environment that is free from discrimination and harassment and that encourages mutual respect.
The full notices of non-discrimination can be found in the Student Handbook and in the Employee Handbook.
The Family Educational Rights and Privacy Act (FERPA) affords eligible students certain rights with respect to their education records.
The full FERPA policy can be found in the Student Handbook.
The full demonstrations policy can be found in the Student Handbook.
No student or person representing any company is permitted to offer any product or service for purchase on the American International College Campus without prior approval.
The full solicitation policy can be found in the Student Handbook.
American International College is committed to assisting all members of the AIC community in providing for their own safety and security. The College’s annual security compliance document is available on the American International College Website at on our Campus Safety page. Please see the Student Handbook for more policy information.
In compliance with the Equity in Athletics Disclosure Act, an annual report containing data concerning gender equity in our intercollegiate athletic programs is available upon request.
More information about the EADA can be found in the Student Handbook.
Sex Offenders Registry Board
Commonwealth of Massachusetts
P.O. Box 4547
Salem, MA 01970
Massachusetts Law requires that certain information be issued to students, student groups, teams, and organizations.
The full anti-hazing policy can be found in the Student Handbook.
American International College, in accordance with federal legislation and College policy, is committed to providing a drug-free, healthy and safe environment for all students, faculty and staff.
The full Drug-Free Schools & Communities Act policy can be found in the Student Handbook.
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