What is the CARE Team?
The Concerns, Assessment, Referral, & Education (CARE) Team is a group of professionals from across the campus and across disciplines that reviews cases and implements timely interventions for student situations where student behavior raises concern. The goal is to fashion a careful and appropriate outreach or intervention to students who are struggling in or outside the classroom and to monitor students in need.
Report a student concern.
If you are concerned about an AIC student, you may use the link below to share your concern with the AIC CARE Team.
In an emergency situation—such as when a student may pose an immediate risk of harm to self or others—contact Campus Police at (413) 205-3333. This form should not be used for emergencies, as it is not monitored in real time.
Report a Student Concern
Examples of Behaviors or Situations of Concern
The following are examples of behaviors or situations that may prompt a referral to the CARE Team. This list is not exhaustive, and the presence of one or more of these behaviors does not necessarily indicate immediate danger or a specific outcome.
- Statements or actions suggesting possible harm to self or others
- Behavior that significantly disrupts classroom or campus activities
- Stalking, harassment, or aggressive communication
- Unusual fixation on topics such as death, violence, or weapons
- Difficulty managing anger, respecting boundaries, or physical aggression
- Noticeable confusion, disorganized thinking, or trouble communicating
- Misuse of alcohol, drugs, or other substances
- Visible signs of disordered eating
- Declining personal appearance, participation, or overall functioning
- Withdrawal from social connections or challenges interacting with others
- Sudden or marked changes in mood or behavior
- Experiencing a personal or family hardship
- Drop in academic performance
- Poor hygiene or unusual accumulation of items
- Concerns about unmet basic needs (such as food or housing)
Who are the CARE Team Members?
- Dean of Students/Director of Residence Life (co-chair)
- Executive Director of Health Services and Student Wellness (co-chair)
- Associate Vice President for Strategic Enrollment and Retention
- Dexter Counselor
- Campus Police Chief
- Campus Police Lieutenant
- Director of Center for Accessibility Services and Academic Accommodations
- Director of Student Success Advising
- Assistant Athletic Director for Sports Medicine & Performance
- Associate Athletic Director for Operations
- Residence Director
- Academic Dean
- Additional members as needed
Need additional resources?
Click on the menus below for contact information for local hospitals and free support hotlines.
Local Springfield Hospitals
- Baystate Medical Center Emergency Department
759 Chestnut Street – Daly Building
Springfield, MA 01199
- Mercy Medical Center Emergency Department
271 Carew Street
Springfield, MA 01104
Additional Resources and Supports
- Psychiatric Crisis Services: 413.733.6661 – Behavioral Health Network (BHN) offers 24/7 crisis support in the Springfield area, providing suicide prevention, awareness, and support services.
- Crisis text line: Text “GO” to 741741. This nationwide service provides free, 24/7, confidential crisis support via text.
- A Student Assistance Program (ASAP): 1.833.445.5058 ASAP offers confidential consultation and immediate support 24/7 by phone
- Trans Lifeline: 877.565.8860. A peer support hotline run by and for trans people, offering support nationwide.
- Suicide and Crisis Lifeline: dial 9-8-8. A nationwide 24/7 crisis line connecting callers to trained counselors.
- YWCA of Western Massachusetts: 800.796.8711 (24- hour hotline) or 413.733.7100 Offers a 24-hour hotline and services for survivors of sexual assault and intimate partner violence in Western Massachusetts.
- RAINN (Rape, Abuse and Incest National Network): 1.800.656.HOPE – Operates the National Sexual Assault Hotline, connecting callers to local sexual assault service providers.
- The TREVOR PROJECT: 866.488.7386 – Offers crisis intervention and suicide prevention services to LGBTQ youth ages 13–24, accessible nationwide.
Online Resources
StartYourRecovery.org offers people who are dealing with substance use issues a single source of reputable, objective information about signs, symptoms, conditions, treatment options, and resources — presented in a user-friendly format and in language that’s easy to understand.
Rehabs.org provides a list of Alcohol and Drug Rehab Centers in Springfield, MA that offer support to individuals who may be struggling with substance use disorders.
Mission of the CARE Team.
The CARE team is dedicated to a proactive, coordinated, and planned approach to the identification, prevention, assessment, management, and reduction of interpersonal and behavioral threats to the safety and wellbeing of American International College students, faculty, staff, and visitors.
Academic concerns?
If you have an academic concern such as excessive absences from class, major/sudden changes in grades, etc., please use the Academic Alert system in the Campus Portal. (Note: You must log in to access the page.)