What is the CARE Team?

The Concerns Assessment, Referral, & Education (CARE) Team is a group of professionals from across the campus and across disciplines that reviews cases and implements timely interventions for student situations where student behavior raises concern. The goal is always to fashion a careful and appropriate outreach or intervention to students who are struggling in or outside the classroom and to monitor students in need.

Report a student concern.

If you are concerned about an AIC student, please use the link below to alert the AIC CARE Team immediately.

If this is an emergency (such as a student with the intent to cause harm to self or others) please call Campus Police at (413) 205-3333. Do NOT put emergencies through this form as we can not guarantee that it will be seen immediately.

Report a Student Concern

Behaviors that may constitute risk factors and warning signs.

  • Direct threats of violence/harm to self or others;
  • Behavior that disrupts or impedes usual classroom and/or co-curricular activities;
  • Stalking or making threatening or belligerent comments;
  • Preoccupation with death, violence, and/or having access to firearms;
  • Difficulty containing anger or accepting limits; assaultive behavior;
  • A diminished capacity to think logically or coherently;
  • Significant and indiscriminate abuse of alcohol, illegal substances or over-the- counter supplements, diet pills or performance enhancers;
  • Obvious signs of a severe eating disorder;
  • Deterioration of appearance, performance, and/or general behavior;
  • And/or extreme social isolation and/or marked difficulty in getting along with peers.

Who are the CARE Team Members?

Associate Dean of Students (co-chair)
Associate Dean of Student Success
Director of Dexter Counseling Center (co-chair)
Director of APEX
Director of Dexter Health Services
Campus Police Lieutenant
Center for Accessibility Services and Academic Accommodations Coordinator
Advisor for Student Athlete Success

Additional members as needed:
Senior Vice President for Human Resources | Title IX Coordinator
Vice President of Student Affairs
Dean of Students | Deputy Title IX Coordinator

Need additional resources?

Click on the menus below for contact information for local hospitals and free support hotlines.

Local Springfield Hospitals

  • Baystate Medical Center Emergency Department
    759 Chestnut Street – Daly Building
    Springfield, MA 01199
  • Mercy Medical Center Emergency Department
    271 Carew Street
    Springfield, MA 01104

Free Support Hotlines

  • RAINN (Rape, Abuse and Incest National Network)
    National Sexual Assault Hotline: 1.800.656.HOPE
    A free, confidential, secure service that provides live help.
  • Center for Women & Community
    Confidential rape crisis counseling accessible to men and women 24 hours a day.
  • New England Learning Center for Women in Transition
    888.249.0806 or 413.772.0806
    Confidential rape crisis hotline accessible to men and women 24 hours a day.
  • The Trevor Project
    Trevor Lifeline 866.488.7386
    Crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
  • YMCA of Western Massachusetts
    Sexual Assault Prevention & Survivor Program
    800.796.8711 (24-hour hotline) or 413.733.7100
    1 Clough St. Springfield, MA 01108
  • Psychiatric Crisis Services
    24 hours/7 days
    Suicide prevention, awareness, and support.
  • Safe Passage
    Confidential counseling, safety planning and shelter related to relationship violence for women.

Online Resources offers people who are dealing with substance use issues a single source of reputable, objective information about signs, symptoms, conditions, treatment options, and resources — presented in a user-friendly format and in language that’s easy to understand. provides a list of Alcohol and Drug Rehab Centers in Springfield, MA that offer support to individuals who may be struggling with substance use disorders.

Mission of the CARE Team.

The CARE team is dedicated to a proactive, coordinated, and planned approach to the identification, prevention, assessment, management, and reduction of interpersonal and behavioral threats to the safety and wellbeing of American International College students, faculty, staff, and visitors.

Academic concerns?

If you have an academic concern such as excessive absences from class, major/sudden changes in grades, etc., please use the Academic Alert system in the Campus Portal. (Note: You must log in to access the page.)

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